Customer Support

Special Orders. If you are looking for a model kit which is not on our site, please email us at Send the name of the kit and any additional information you have, and we will use our resources to locate it for you.

Payment Methods. Paying with your credit card (Visa, MasterCard, American Express, or Discover) is the quickest and most convenient option for purchase. Simply enter all of your information through the secure checkout process on our site. You can order 24 hours a day, 7 days a week. Credit card authorization is made when you place your purchase, and your card is debited on midnight of the same day. If you wish, you may also choose to use your Paypal account to complete the transaction on Paypal's secure server.

Paypal is an additional payment method option for your shopping convenience.

Sales Tax. Sales tax is added on to orders shipped to customers in Massachusetts regardless of where the purchase originates. Orders from other locations do not incur sales tax.

Risk of Loss. All products purchased from are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon your successful receipt of the item from our carrier.

Returns, Refunds, and Cancellations. All products from are carefully inspected and guaranteed to be delivered to you in excellent condition. If there is any shipping damage, call us immediately (within 3 days at most) to expedite the return of your purchase. PLEASE DO NOT dispose of the item or the packaging materials, as they will be inspected by our carrier to determine the cause of the damage. We will then send you a replacement as soon as possible.

If the item you receive is not what you ordered, you will need to inform us within 5 days of your receipt of the goods. Contact customer service at 888.698.0222 (Monday — Saturday 9am to 6pm, EST) to receive a Return Merchandise Authorization (RMA) number and packing instructions. To prevent breakage, you must use the original packing materials to repack - no other means of packing will be accepted.

Please write the RMA number on the return label. Once we receive the item from you, we will provide a refund or a replacement shipped at no cost to you (via Fedex Smartpost). If you choose a replacement, our 'Satisfaction Guarantee' covers the purchase price for your order but does not include the shipping charge you may have paid.

If you change your mind after purchasing and decide for some reason that you need to cancel your order - and you let us know before midnight of the day you ordered - your order will be canceled and your payment refunded without delay. If you want to cancel your order after this time-window, we will need to initiate a standard refund of your money.

Delivery Information. Orders are shipped using either Fedex Ground or Fedex Express Saver. Delivery charges are calculated based on the dimensions and weight of the package for the product (or product-bundle). FedEx Ground is the most economical and cost-effective shipping method, with reasonably priced delivery to every address in the 48 contiguous U.S. states within 1 to 5 business days based on the distance to the destination (delivery to Alaska and Hawaii takes 3 to 7 business days). FedEx Express Saver delivery is the faster option, with delivery by 4:30 p.m. in 3 business days to most areas, by 8 p.m. to residences. This option is available throughout all states except Alaska and Hawaii, with Saturday pickup available in many areas for an additional charge.

Pricing. Products are offered at prices shown on the product pages on the date you place your order and are exclusive of any applicable tax. Prices are correct at the time of publication but errors and omissions are excepted.

Feedback. At Model Kit Central, customer satisfaction is our top priority. Our goal is to get your order (and site experience) right each and every time. To accomplish this, your input is critical. Please call, email, or use our contact form to communicate any issues - our specialists will do their best to make sure your experience with us is always the Very Best.